Terms of Service & Privacy Policy

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the Synapstay platform, website, and services (collectively, "Services") provided by Synapse Global Group Pty Ltd (ACN 697 845 140, ABN 79 697 845 140), a proprietary limited company registered in New South Wales, Australia ("we," "us," or "Company").

By accessing the Services, submitting a listing inquiry, or making a payment through our platform, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Nature of Our Services

Synapstay provides sublease management and coordination services as an authorized agent of original tenants of record. Specifically, we:

• Act as the authorized representative of original tenants seeking to sublet residential properties;
• Market properties, screen prospective subtenants, and coordinate sublease documentation;
• Collect and disburse rent and security deposits as agent on behalf of the original tenant; and
• Serve as an ongoing management liaison during the sublease term.

3. User Eligibility

To use our Services, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into binding agreements in your jurisdiction; and
• Provide accurate and complete information during the application process.

4. Listing and Application Process

4.1 Property Listings

All property listings on the Synapstay platform are subject to the following conditions:

• Landlord written consent to sublease has been obtained and is on file;
• The sublease term does not exceed the unexpired term of the master lease;
• All material terms, including rent, deposit, and lease conditions, are accurately disclosed; and
• A unique reference number (SYN-PROP-XXXX) is assigned to each listing for verification purposes.

4.2 Subtenant Applications

Prospective subtenants must complete our screening process, which includes identity verification, financial verification, and reference checks. Screening criteria are applied uniformly in accordance with applicable fair housing laws. We do not discriminate on the basis of race, color, national origin, religion, sex, familial status, disability, or any other characteristic protected by applicable law.

4.3 No US Credit History

Applicants without a US credit history may qualify by providing alternative documentation, including: a valid passport and I-20 or overseas employment contract; bank statements for the most recent 3–6 months; or a personal guarantee from a qualified guarantor. Details are set out in each individual listing.

5. Payments

5.1 Payment Processing

All payments are processed exclusively through Stripe. We do not accept wire transfers, cash, or peer-to-peer payment applications (such as Zelle or Venmo). By making a payment through the platform, you agree to Stripe's Terms of Service.

5.2 Security Deposits

Security deposits are collected and held in accordance with applicable state law. In New York, security deposits are limited to one month's rent pursuant to NY RPL §227-b. Deposits will be returned within the timeframe required by applicable law, less any lawful deductions documented in writing.

5.3 Management Fees

Management fees are charged to the original tenant (not the subtenant) as compensation for our coordination services. All fees are itemized in the Tri-Party Agency & Sublet Management Agreement and disclosed to all parties prior to signing. Subtenants pay rent and security deposit only.

5.4 Refunds and Disputes

Refund requests must be submitted in writing to legal@synapstay.com within 7 days of the triggering event. Payment disputes may also be raised directly with Stripe through the standard chargeback process. We will cooperate fully with any Stripe dispute investigation.

6. Disclosures to Subtenants

Prior to execution of any sublease agreement, we will provide the subtenant with:

• Written disclosure of the existence of the master lease and the landlord's identity;
• Confirmation that landlord written consent to sublease is on file and available for review on request;
• A copy of the Tri-Party Agency Agreement identifying Synapstay's role as agent; and
• Full terms of the sublease, including rent, deposit, term, and any applicable master lease conditions.

7. Compliance with Applicable Law

We operate in compliance with applicable sublease and tenancy laws, including:

• New York: Real Property Law §226-b (subletting rights) and §227-b (security deposit limits);
• California: Civil Code §1995.010 et seq. (transfer of lease); and
• Federal: Fair Housing Act and applicable consumer protection regulations.

Users are responsible for ensuring their own compliance with applicable law in their jurisdiction.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Synapse Global Group Pty Ltd shall not be liable for:

• Any act or omission of a landlord, including termination of a master lease for reasons outside our control;
• Any breach of a master lease by an original tenant;
• Any loss arising from circumstances fully disclosed to the relevant party prior to execution of agreements; or
• Indirect, incidental, or consequential damages arising from use of the Services.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under the Australian Consumer Law or applicable US consumer protection law.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia. For transactions involving US properties, the governing law provisions of the applicable sublease agreement (New York or California law, as specified) also apply to the tenancy arrangement itself. Any dispute arising from these Terms shall first be referred to mediation before either party commences legal proceedings.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email to registered users at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

11. Contact